Frequently Asked Questions

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday – Friday from 8a.m. to 8p.m. EST. Call toll-free at 800-511-5074 or email schaeffler@geiger.com.

All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.

Purchases can be made online through our secure checkout by authorized personnel only. For information on how to become an authorized purchaser, please contact your direct supervisor or manager. During checkout, please be sure to complete all necessary information, including purchase order or budget numbers if applicable.

Please note that the estimated total given at the time of checkout does not include shipping & handling charges. Actual freight will be assessed and added to your invoice upon shipment of your order.

If you are not an authorized purchaser, you can still place an order using Visa, MasterCard, or American Express. Please be sure to complete all necessary information. Charges on your statement will appear as Geiger Catalogs.

If you prefer, you can also order by phone by calling Customer Service at 800-511-5074.

You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:

For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.

Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.

You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:

For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.

Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.

Schaeffler Group will cover prepaid ground shipping costs to domestic USA orders only.

International orders to Canada will be covered by the buyer. Actual freight will be charged at the time of shipment and added to the invoice.

USA shipping is UPS and International is FedEx.

Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.

On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new easier to remember password through the My Account page.

If you are still having trouble, contact customer service at schaeffler@geiger.com or by calling 800-511-5074

You can update your password at any time through the My Account page by selecting Change Password.

Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 800-511-5074.

You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.

An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.

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